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Deliveries and Returns

Delivery Charges

If Delivery for an order is requested, delivery charges are specified on the shopping cart when you place an order. Free delivery may apply for larger quantity orders.

Delivery Locations

Windsor Turf delivers daily across the Sydney Metropolitan area.

Delivery Times

If your order is in stock it will be dispatched within 2 working days of ordering in the Sydney Metropolitan area (this may extend up to 5 days in busy periods).
Orders are delivered approximately between 7am and 11am, Monday to Saturday, except public holidays.
Large orders may require additional times and will be discussed with you.

Delivery Method

Delivery is via truck. Please advise if there are any specific times in the day which are not convenient for you. If you have specific delivery information, such as loading zone or battleaxe access, please provide this information.

Conditions of Sale & Delivery

The suppliers responsibility for delivery of materials will cease at the kerbside of the site address. If it is necessary for a vehicle to cross the kerb or enter private property in the course of effecting the delivery, the purchaser will provide safe and adequate access and not withstanding will pay for all damage to property, and injury or wrong which may result therefrom.
Entering the purchasers property is purely at the discretion of the delivery driver, who has right of refusal if they feel it is dangerous or high risk of damage to the purchasers property. 

Insurance

Windsor Turf trucks and drivers are insured for all deliveries and WHS compliant.

Returns

Windsor Turf do not accept turf returns unless it is due to a damaged delivery. We will determine the condition of the item and will ask that that you send us a digital photo as documentation. We will then confirm whether a replacement delivery is to be sent.